Contact information

MOSO contact information

For order, delivery, exchange, product, care or warranty questions, contact our Customer Care team and include your order number when relevant.

Company details

Legal business name: MOSO JEWELRY L.L.C-FZ
Trade licence: 2652948.01
Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Customer care

Email: support@moissanitejewelry.ae
Customer service phone: +971 55 943 2537
WhatsApp: +971 52 440 8373

MOSO serves customers across the United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain and Oman.

Returns and product issues

For an exchange request or an item that is damaged, defective, incorrect or not as described, include your order number and clear photographs or video where relevant. Please wait for written return instructions before sending an item. The approved return details may differ from the registered address.

Last updated: 16 September 2026