Shipping policy

We deliver MOSO jewellery across the United Arab Emirates and selected GCC countries. This page explains the charges, estimated timing and the information we need to deliver your order safely.

Delivery within the UAE

Shipping charge: Free across the UAE.
Order processing: Usually 1 to 2 business days, Monday to Friday.
Estimated delivery: Usually 1 to 3 business days after dispatch.

Delivery estimates begin after an order has been processed and dispatched. Remote areas, public holidays, high demand periods or circumstances outside our reasonable control can add time.

Delivery to GCC countries

We currently deliver to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman for a flat shipping charge of AED 100 per order. International delivery time varies by destination, local clearance and the final delivery area.

Customs duties, import taxes or local handling charges may be applied by the destination country. These charges are not included in the MOSO shipping fee and remain the customer's responsibility where applicable.

Order processing and tracking

Orders are checked before dispatch. When tracking is available, it is sent to the contact details supplied at checkout. A tracking update can take time to appear after the parcel is handed to the delivery provider.

Your delivery details

Please provide a complete address, building or villa number, area, city and an active mobile number. Missing or incorrect details can delay delivery.

If you need to change an address, contact us before dispatch. We will try to help, but a change cannot be guaranteed after the order has entered the delivery process.

Delivery attempts and returned parcels

Please respond to delivery calls or messages and make sure someone can receive the parcel. If an order is returned because the address was incorrect, incomplete or repeatedly unavailable, an additional delivery charge may apply before it is sent again. This does not apply where the return was caused by an error attributable to MOSO or the delivery provider.

Delays

We monitor orders and will assist when a delivery is delayed. Delivery dates are estimates rather than guarantees because transport, customs, weather and local access can affect timing. Contact us with your order number if tracking has not moved or the estimate has passed.

Damage noticed on delivery

If the parcel or item appears damaged, keep the item and all inner and outer packaging. Take clear photographs and contact us as soon as possible. Reporting within 24 hours helps us assess transit damage quickly, but it does not limit any rights available to you under applicable consumer law.