Terms of service

Last updated: 23 August 2026

These Terms of Service apply to the MOSO online store, website, products and related services. MOSO operates from Dubai, United Arab Emirates. By accessing the website or placing an order, you agree to these terms together with the policies linked below.

1. About these terms

Please read these terms before using the store. If you do not agree, do not use the website or place an order. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded under applicable consumer law.

2. Store use and eligibility

You must provide accurate, current and complete information when ordering. You are responsible for keeping account credentials secure and for activity conducted through your account. You must not use the website for unlawful activity, interfere with its operation or attempt unauthorised access to data or systems.

3. Product information

We aim to present titles, specifications, photographs, dimensions, colours and availability accurately. Screens, lighting and photography can affect how colour and scale appear. Stone, metal, plating and included items may vary by product, so the individual product page and order confirmation control.

Moissanite is a distinct gemstone and is not diamond. Carat references may describe diamond equivalent visual size rather than physical stone weight. A certificate or product report is included only when the product page expressly states that it is included. Read Authenticity and Certificates.

4. Prices, payment and checkout

Prices are shown in AED unless another currency is clearly displayed. Payment methods are those available at checkout. Your bank may apply currency conversion or international charges. Destination customs, duties and taxes are the customer's responsibility where applicable.

We may correct a genuine pricing or product information error. If an error affects an order that cannot be fulfilled as confirmed, we will contact you and offer an appropriate option, which may include cancellation and return of the amount paid. Read Payments and Orders.

5. Orders and acceptance

An automated confirmation acknowledges that we received your order. Fulfilment remains subject to payment authorisation, availability, accurate delivery information and reasonable security checks. We may refuse or cancel an order where permitted by law, including for suspected fraud, an obvious error or inability to supply. If payment has been taken for an order we cancel, the amount paid will be returned through the appropriate payment route.

6. Order changes

Contact MOSO promptly if you need to change a size, address or product. We will try to assist before dispatch, but a change or cancellation cannot be guaranteed once processing or delivery has started.

7. Shipping and delivery

UAE delivery is free. Orders are usually processed in 1 to 2 business days, Monday to Friday, and usually arrive 1 to 3 business days after dispatch. Delivery to Saudi Arabia, Qatar, Kuwait, Bahrain and Oman costs AED 100 per order. Timings are estimates and can be affected by public holidays, remote areas, transport and customs.

Customers must provide a complete address and active mobile number. Additional delivery costs may apply if a parcel is returned because supplied details were incorrect or delivery attempts could not be completed, except where the return resulted from MOSO or delivery provider error. Read Shipping and Delivery.

8. Exchanges, damaged items and legal remedies

MOSO offers a voluntary 7 calendar day exchange for change of mind when the item is unworn, unused, in its original packaging and accompanied by proof of purchase. The customer pays the return and replacement delivery costs for a voluntary exchange. We do not offer cash refunds for change of mind.

Different rights apply where an item is damaged, defective, incorrect or not as described. Depending on the assessment and applicable law, an appropriate remedy may include repair, replacement, return or refund. The voluntary exchange rules do not override those rights. Read Returns and Exchanges.

9. Product assessment and care

Normal wear, tarnish, plating wear, accidental impact, chemical exposure and damage caused after delivery are different from a manufacturing defect. MOSO may inspect an item and review the order information before confirming the cause and remedy. Read Warranty and Product Assessment and Jewellery Care.

10. Intellectual property

The MOSO name, website copy, product presentation, photographs, graphics and other store content are owned by or licensed to MOSO unless stated otherwise. You may use the website for personal shopping and information. You may not copy, republish, sell, scrape or commercially exploit store content without written permission.

11. Reviews and customer content

If you submit a review, photograph, question or other content, you confirm that it is accurate to the best of your knowledge, relates to your genuine experience and does not infringe another person's rights. We may moderate content that is unlawful, abusive, irrelevant or contains private information. We will not change the substance of a genuine review merely because it is critical.

12. Third party services and links

Shopify, payment providers, delivery providers and other third parties may support the store. Their own terms and privacy practices may apply to their services. Links to third party websites are provided for convenience and do not make MOSO responsible for content or services outside our control.

13. Website availability

We work to keep the store accurate and available, but do not promise uninterrupted or error free access. We may update, suspend or withdraw features where reasonably necessary. This does not affect obligations already owed in relation to a confirmed order.

14. Liability

To the fullest extent permitted by law, MOSO is not responsible for indirect or consequential loss arising from website use or events outside our reasonable control. Nothing in these terms excludes liability that cannot legally be excluded or limits mandatory consumer remedies.

15. Privacy

Our Privacy Policy explains how personal information is collected, used and disclosed through the store and Shopify platform.

16. Governing law

These terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. The courts of Dubai have jurisdiction, subject to any mandatory consumer protection right or forum that applies.

17. Changes to these terms

We may update these terms for legal, operational or service reasons. The current version will be published on this page with the updated date. Changes do not remove rights already accrued under a confirmed order.

18. Severability

If any provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

19. Contact

Legal business name: MOSO JEWELRY L.L.C-FZ
Trade licence: 2652948.01
Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Email: support@moissanitejewelry.ae
Customer service phone: +971 55 943 2537
WhatsApp: +971 52 440 8373