Privacy policy

Last updated: 18 September 2026

This Privacy Policy explains how MOSO collects, uses and shares personal information when you visit moissanitejewelry.ae, place an order, contact us or otherwise use our online store. The store is hosted by Shopify, which provides the ecommerce platform used to deliver these services.

Information we collect

The information collected depends on how you interact with the store. It may include:

  • Contact and delivery information: name, email address, phone number, billing address and shipping address.
  • Order information: products viewed or ordered, size selections, transaction history, returns, exchanges and customer support records.
  • Payment information: payment status, method and transaction details supplied by Shopify or the payment provider. MOSO does not receive or store the complete payment card number entered at checkout.
  • Account information: login details, preferences and saved information if you choose to create an account.
  • Technical and usage information: IP address, browser, device, network information, pages viewed, interactions and cookie identifiers.
  • Communications: messages, photographs, videos or other information you send when asking a question or requesting an order or product assessment.

How information is collected

We collect information directly from you when you order, create an account, subscribe, submit a form or contact us. Some technical and usage information is collected automatically through cookies and similar technologies. We may also receive information from Shopify, payment providers, delivery providers, analytics services, advertising partners and other service providers used to operate the store.

How we use information

We may use personal information to:

  • process payment and fulfil, deliver and support an order;
  • manage returns, exchanges, product assessments and customer enquiries;
  • provide account features and remember preferences;
  • prevent fraud, protect the store and investigate misuse;
  • measure and improve the website, products and customer experience;
  • send service messages about orders, accounts and policy changes;
  • send marketing where permitted and according to your choices;
  • comply with legal obligations, enforce terms and respond to lawful requests.

Shopify and service providers

Shopify hosts the MOSO store and processes information needed to operate the platform. Information may also be shared with payment processors, delivery providers, technology vendors, cloud hosting, analytics, customer support, fraud prevention, marketing and professional advisers where reasonably necessary for their services.

These providers may process information in countries other than the country where you live. Their processing is also governed by their own privacy terms and the arrangements in place with MOSO or Shopify.

When information may be disclosed

Information may be disclosed when you direct or consent to it, when needed to complete an order, when required by law or a valid legal process, to protect customers and the store, or in connection with a genuine business reorganisation. We do not publish complete payment card details and we do not ask customers to send passwords or one time passcodes.

Cookies and similar technologies

Cookies can keep the store working, remember choices, understand site performance and support relevant marketing. Some cookies are necessary for checkout, security and core features. Your browser and any available privacy controls can be used to manage non-essential cookies. Blocking certain cookies may affect store functions.

Marketing choices

You can unsubscribe from a marketing email using the link in that message. You may still receive essential communications about an order, account, security issue or policy update. Where a separate consent is required for a marketing channel, MOSO will rely on that consent or another lawful basis available under applicable law.

Retention

We keep personal information only for as long as reasonably needed for the purpose collected, including order fulfilment, support, accounting, fraud prevention, legal compliance and dispute resolution. Retention periods vary according to the type of record and applicable obligations.

Security

MOSO and its providers use reasonable administrative and technical measures designed to protect personal information. No website, storage system or transmission method is completely secure. Do not send complete card numbers, passwords or one time passcodes by email, message or contact form.

Your privacy choices and rights

Depending on where you live and the law that applies, you may be able to request access to, correction of or deletion of personal information, object to or restrict certain processing, withdraw consent or request a copy of information. Rights are not absolute and an identity check may be required before a request is completed.

To make a privacy request, email support@moissanitejewelry.ae. Describe the request and the account or order contact information needed to locate the relevant record. Do not include full payment card information.

Children

The MOSO store is not intended for children who cannot lawfully enter into an online purchase in their jurisdiction. We do not knowingly collect personal information from a child in circumstances where parental or guardian consent is legally required. A parent or guardian can contact us to request review of relevant information.

Third party links

The store may link to websites or services operated by other organisations. MOSO does not control their privacy practices. Review the privacy notice of a third party before providing information to it.

Google Customer Reviews

After completing a purchase, you may choose whether to participate in Google Customer Reviews and receive a short survey by email about your experience with MOSO. Participation is optional.

In connection with this programme, Google may receive information about transactions conducted through our store. If you opt in, the information shared may include your order ID, email address, delivery country, estimated delivery date and product GTINs, where available. Google processes this information in accordance with the Google Privacy Policy.

Third parties, including Google, may place and read cookies on your browser, or use web beacons and similar technologies, to collect information in connection with Google Customer Reviews. You can manage or disable cookies through your browser settings and through any privacy controls available on our store.

Changes to this policy

We may update this policy to reflect changes in the store, service providers or legal requirements. The current version will be published on this page with a revised date.

Contact

Legal business name: MOSO JEWELRY L.L.C-FZ
Trade licence: 2652948.01
Registered address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Email: support@moissanitejewelry.ae
Customer service phone: +971 55 943 2537
WhatsApp: +971 52 440 8373